UNEE PRO SUBSCRIPTION TERMS

What UNEE Pro is

UNEE Pro is an optional paid subscription for community leaders, charged at ₦5,000 per month. It upgrades your account, not a single community — every community you own receives Pro features for as long as your subscription is active. These terms sit alongside the UNEE Terms & Conditions; where the two differ on subscription billing, this page governs.

What is included

A Gold Leader verification badge; up to 3 admin seats in each community you own; 5 direct broadcast blasts per billing period, shared across your whole account; audience analytics and member CSV export; one featured directory placement; a reduced event ticket commission; and a monthly event boost credit.

Allowances that are described as monthly reset at each renewal and do not roll over. Unused broadcast blasts and unused boost credit expire at the end of the period in which they were granted.

Billing and renewal

Your subscription renews automatically each month on the anniversary of your first payment, using the card you paid with, until you cancel. Payments are processed by Paystack; UNEE does not store your card details.

The price you pay is fixed at the point you subscribe. If the list price of UNEE Pro changes later, your existing subscription continues at the price you agreed, unless and until you cancel and start a new one.

If a payment fails

Your subscription enters a five-day grace period. During that time you keep every Pro feature and nothing is withdrawn — we will contact you so you can update your payment details. If the payment is still outstanding at the end of the grace period, the subscription lapses and Pro features stop.

Cancelling

You can cancel at any time from your Pro dashboard. Cancelling stops the next renewal; it does not end your subscription immediately. You keep every Pro feature until the end of the period you have already paid for, and you may reverse a cancellation at any point before that date at no additional charge.

Refunds

Because the subscription grants immediate access to the full set of features, monthly payments are generally non-refundable once the period has begun. We will refund a payment where:

• you were charged in error, or charged more than once for the same period;
• you were charged after cancelling, and the charge was not for a period you had already entered;
• a Pro feature was unavailable for a substantial part of the period because of a fault on our side.

Requests should be sent within 30 days of the charge. Where a refund is issued, the subscription ends at the point of refund and Pro features stop.

What happens to your team if Pro ends

Communities on the free tier allow 1 admin — the creator. When a subscription lapses or is cancelled, any additional admins in your communities are stepped down to ordinary members. Nobody is removed from a community, and no content is deleted.

These changes are recorded. If you resubscribe, the admins who were stepped down are restored automatically, provided they are still members of the community and the seats have not since been filled by someone else. You do not need to re-invite anyone.

Broadcasts and your members

Broadcast blasts reach members directly by push notification and email. They are subject to a monthly allowance and to a limit of one blast per community per 24 hours. Members who have muted a community never receive its blasts, and email blasts honour each member's marketing preferences and carry an unsubscribe link. You remain responsible for the content you send, under the UNEE Community Guidelines.

Your member data

The member export produces a file containing your members' names, usernames, email addresses and phone numbers. You are a data controller in respect of that file once it leaves the platform, and you are responsible for handling it lawfully — including honouring any request from a member to be removed from lists you build with it.

Exports are limited to one per community per hour, every export is logged with the account that performed it, and members who are blocked, whose join request is still pending, or whose account has been deleted are never included.

Featured placement

Pro includes one featured directory placement per account. You choose which of your communities fills it. Featured placement is a ranking boost within the discovery directory, capped so that spotlighted communities never occupy more than a third of the visible results; it is not a guarantee of any particular position, impressions, or growth.

Suspension

We may suspend or end a Pro subscription without refund where the account is used to send unlawful or abusive broadcasts, to export member data in breach of these terms, or otherwise in serious breach of the UNEE Terms & Conditions.

Changes to these terms

We may update these terms. Where a change materially reduces what your subscription includes, we will tell you before it takes effect, and you may cancel before your next renewal if you do not accept it.

Getting in touch

For billing questions, refund requests or anything else about UNEE Pro, contact us through the support channel in the app or at the address given in the UNEE Terms & Conditions.